Frequently asked questions
What Are Your Office Opening Hours?
The Mastershoe website support and customer services office is open
Monday-Fridays, 9:00 am-7:30 pm.
Saturday 10:00 am-5:00 pm.
How Do I Contact You?
You can contact us by
telephone: 217 217 4832
Or
email:support@mastershoe-uk.com
What If I Change My Mind?
If you decide you require a different colour or size in the product you have ordered, or no longer need it, simply contact us before the order is dispatched and we will do our best to amend or cancel the order for you.
Please note, once an order has been despatched we are unable to make any changes.
How Do I Cancel My Order?
HOW TO RETURN HOBO FOOTWEAR?
Email support@mastershoe-uk.com within 30 days of receiving your order. Include your order number and reason for return. After approval, ship the product back using the provided return address. Refunds are processed within 5 days of receipt.
WHAT IS THE PROCEDURE FOR RETURNS?
Visit our return policy page for detailed return instructions.
CANCELLATION TIMEFRAME
You can cancel your order within 15 minutes to 2 hours after placing it. Contact support@mastershoe-uk.com for assistance.
Ordering, Shipping & Tracking
HOW CAN I PLACE AN ORDER?
Go to the product page, select your desired quantity, and click "Add to cart." Then click "Checkout" and follow the indicated steps to place your order.
I accidentally entered the wrong delivery address. Can I change it?
Please send an email to support@mastershoe-uk.com as soon as possible. If your order has already been shipped, we will do our best to correct the error afterward.
WHERE IS MASTER SHOE FOOTWEAR SHIPPED FROM?
Master Footwear ships from a centralized international fulfillment center for fast and reliable global delivery. Orders are processed within 24–48 hours and typically delivered within 6–10 business days to the U.S., Canada, and Australia.
HOW LONG DOES IT TAKE TO SHIP?
Orders usually arrive within 6–10 working days after payment. During holidays or peak seasons, delivery may take 10–15 working days.
IS INTERNATIONAL SHIPPING POSSIBLE?
Yes. We ship to the United States, Canada, New Zealand, Australia, and Europe. On request, we can deliver to other countries — simply email support@mastershoe-uk.com.
WHERE IS MASTER SHOE FOOTWEAR LOCATED IN USA?
MASTER Footwear is located in the U.S., supported by regional fulfillment centers to optimize delivery speed. Full address details are provided upon order or inquiry for security reasons.
HOW TO TRACK MY ORDER?
Enter your tracking number on our track-and-trace page. If you haven’t received a tracking number, email support@mastershoe-uk.com for assistance.
Company & Legitimacy
IS MASTER SHOE FOOTWEAR LEGIT?
Yes. Master Shoe is a legitimate company with a growing customer base in both the U.S. and Europe. Thousands of users have shared success stories about pain relief and improved mobility.
IS MASTER SHOE FOOTWEAR LEGITIMATE?
Absolutely. Master shoe is a trusted brand known for its ergonomic benefits, backed by customer testimonials and a 30-day risk-free trial policy.
IS MASTER SHOE FOOTWEAR A SCAM?
No. Master Shoe is a trustworthy brand with transparent policies, customer support, and satisfied users.
IS MASTER SHOE FOOTWEAR A REPUTABLE COMPANY?
Yes. With strong reviews, clinical design features, and a satisfaction guarantee, Master Footwear is recognized as reputable and trustworthy.
WHO OWNS MASTER SHOE FOOTWEAR COMPANY?
Company Registration No 4722267
VAT No 427070807
WHERE IS MASTER SHOE FOOTWEAR LOCATED?Master Shoe Footwear is based in the United Kingdom, serving health-conscious consumers across the U.K. and Europe.
THE MOST IMPORTANT THING FOR US IS YOUR TRUST AND PEACE OF MIND
If you have any further questions or concerns, please do not hesitate to contact our customer service team, who are available Monday to Friday from 9:00 AM to 7:00 PM and Saturday from 9:00 AM to 5:00 PM.
📥 support@mastershoe-uk.com